Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at modenabathrooms@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at modenabathrooms@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at modenabathrooms@outlook.com.

eturn and Refund Policy

At Modena Bathrooms, we want our customers to be happy with their purchases. If you need to return an item, please follow the policy below.

Returns

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be in the original packaging where applicable.
  • The item must not have been installed, fitted, or used.
  • The customer must provide proof of purchase.

To start a return, please contact us with your order details before sending anything back.

Return Shipping

Customers are responsible for return delivery costs unless the item is faulty, damaged, or incorrect.

We recommend using a tracked delivery service for returns, as we cannot be responsible for items lost during return shipping.

Damaged or Incorrect Items

Please check your order when it arrives.

If an item arrives damaged, faulty, or incorrect, contact us as soon as possible with:

  • Your order number
  • Photos of the item and packaging
  • Details of the issue

We will review the issue and arrange a suitable solution.

Refunds

Once we receive and inspect the returned item, we will process your refund.

Refunds will be made to the original payment method used at checkout.

Delivery charges are non-refundable unless the item was faulty, damaged, or supplied incorrectly.

Non-Returnable Items

Returns do not apply to:

  • Items that have been installed or used
  • Custom-made or made-to-order products
  • Special order items
  • Clearance/final sale items (where marked)

Cancellations

Orders can be cancelled before they are fulfilled or dispatched.

Once an order has been dispatched, it will need to follow the return process above.

If you have any questions, please contact us.